Help Centre
7u766 FAQ — Answers to All Your Questions
Find simple and detailed answers to the most frequently asked questions from players in Bangladesh about accounts, payments, KYC verification, and mobile use — all in one place.
Thousands of Bangladeshi players join 7u766 every day and encounter various questions while playing — how to withdraw money, why identity verification is needed, whether the site works properly on a phone, or what to do if they forget their password. This FAQ page is a complete resource for all those questions. More than 20 questions and answers organised into four main sections will save you time. If you cannot find the answer to your question here, our support team is ready to help in Bengali 24 hours a day, 7 days a week.
Frequently Asked Questions
Identity Verification (KYC)
A National ID (NID) is the most widely accepted document. You can also submit a valid passport or driving licence. Make sure your name, date of birth, and photo are clearly visible and that the document has not expired. A recent bank statement or utility bill may be requested for address verification. Photos must be clear and well-lit — otherwise you will be asked to upload them again.
KYC verification is primarily for the security of your account. It ensures that no one can open an account in your name or withdraw your winnings. Verification generally becomes mandatory before large withdrawals. It is a one-time process — once completed, you will not need to do it again. 7u766 keeps all personal information secure through SSL encryption.
All documents you upload are kept strictly confidential. 7u766 uses this information only for the verification process and does not sell or share it with any third party. SSL encryption is active on the platform, so your data is protected even during upload. For more details, please read our privacy policy.
The reason for a rejection is usually communicated by email — common reasons include a blurry photo, unclear information, or an expired document. Read the rejection message carefully, fix the issue, and upload clearer photos. If you cannot understand the reason, contact our support team via live chat — they will guide you step by step.
If your documents are correct and clear, verification is usually completed quickly. It may take a little longer during busy periods. Once verification is complete, a confirmation message will be sent to your registered email. If the process takes unusually long, contact us via live chat — our support team is available 24/7.
Mobile Use
You can play 7u766 directly from any modern browser on your phone — Chrome, Firefox, or Safari — without a separate app. The site is fully optimised for mobile, so game buttons, balance display, and payments all work normally on a small screen. Good performance is available on both Android and iOS devices.
For this issue, first try clearing your browser cache. In Chrome, go to Settings → Privacy and security → Clear browsing data, check "Cached images and files", and clear it. Then refresh the page. If your internet connection is fine but the problem persists, restart your phone or try a different browser. In most cases, clearing the cache resolves the issue.
Yes, you can add the site to your home screen as a shortcut — it works much like an app. Open the site in Chrome, then tap the three-dot menu in the top right and select "Add to Home screen". In Safari, tap the share button and select "Add to Home Screen". After that, you can access the site directly from your phone's home screen.
If the connection drops during a live game, the session state is saved on the game server. When the connection is restored, the game may resume from where it left off. However, the rules can vary depending on the type of game. If you have any doubts or notice an error in your account, contact live chat promptly — the support team will check the round history and resolve the issue.
7u766 runs smoothly on Android 8.0 or above and iOS 13 or above. Keeping your browser updated to the latest version gives the best performance. On older phones with less RAM, live dealer games may be slower — in that case, it is best to close background apps.
Withdrawals
The minimum withdrawal amount at 7u766 is ৳1,000. This limit is the same for all methods — bKash, Nagad, Rocket, or bank transfer. Make sure your account has at least this amount in withdrawable balance and that KYC verification is complete. Once both conditions are met, your request is processed quickly.
The withdrawal process at 7u766 runs seven days a week. Funds usually arrive within 30 minutes to 3 hours. We aim to maintain the same timeframe at night and on weekends as well. However, during exceptionally busy periods or network issues, it may take slightly longer. If a withdrawal is pending for more than 3 hours, please contact support.
There are several possible reasons for a pending withdrawal request — incomplete KYC, unmet wagering requirements, or a temporary issue with the payment method. First, check whether there are any notifications in your account. If more time has passed than the standard timeframe (30 minutes to 3 hours), contact us via live chat or email [email protected] with your transaction ID.
No, for security reasons withdrawals can only be made to a wallet or bank account registered in your own name. The name on your 7u766 account and the name on your bKash / Nagad / Rocket / bank account must match. Payment requests to third-party accounts are rejected.
To withdraw bonus winnings, wagering requirements must be met. For the welcome bonus, the condition is that you must place bets totalling the bonus amount × 25 times. For example, for a ৳1,000 bonus, you must complete a total of ৳25,000 in bets. Once the requirement is met, the bonus winnings are added to your main balance and can be withdrawn normally from there.
Account Questions
There are a few common reasons for login failure: a wrong password, a typo in your username or email, or your account being temporarily locked. Check that Caps Lock is off. Entering the wrong password repeatedly can lock your account for a period of time. In that case, try resetting your password or contact us via live chat for assistance.
Click the "Forgot Password" link on the login page. Enter your registered email address — a reset link will be sent there. Click the link and enter a new, strong password. If you do not receive the email, check your Spam or Junk folder. If the problem persists, contact support.
To update personal information, log in and go to Account Settings or your profile page. If a direct change is not possible there, or if identity verification is required for security reasons, send a request via live chat or to [email protected]. When the information is changed, a confirmation message is sent to your old email.
When logging in on a new device for the first time, additional verification may be requested for security — usually a code sent to your registered email. This confirms the security of your account. If you do not have access to your email, contact us via live chat. After logging in, saving the browser allows quicker access next time.
No, only one account per person is permitted at 7u766. Creating multiple accounts may result in both accounts being suspended and the balance being forfeited. If you have an issue with an existing account, contact the support team instead of opening a new one — they will resolve it quickly.
Yes, as part of responsible gaming you can put your account on a break for a set period if you wish. To do this, contact the support team or check the Self-Exclusion option in your account settings. For more details, visit our responsible gaming page.
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